Terms & Conditions

These terms govern the services provided by Premier Heating ("we", "our", "us", "the company"), based at 205 Prestwick Rd, Watford WD19 6EJ. By requesting a quote, booking work or instructing us to proceed, you agree to these terms.

1. Acceptance of quote

We will carry out the work as set out in the quote you accept, for the price that is stated. Acceptance of the quote must be confirmed in writing, email, text message or business messenger. By accepting the quote you are also agreeing to these terms and conditions.

2. Working hours & timescales

The company will carry out the whole of the works as specified during normal business hours of 9am – 6pm Monday – Friday, but may on occasion require a reasonable amount of overtime to achieve completion. It is a condition of this contract that your approval to such overtime is granted, although we will endeavour to minimise any disruption or inconvenience. If you request any overtime or unsociable hours to be worked, it may be necessary for us to add extra costs and these will be explained at the time and prior to the overtime or unsociable hours commencing.

Any variations or additions to the agreed works, requested by you, will be subject to additional charges. If the company is delayed or prevented from installing by the agreed date due to delay or default on your part, Premier Heating may on written notice to you add additional charges. Premier Heating will make every effort to complete the work by the agreed timescale; however, you must appreciate that sometimes delays may occur for reasons beyond our control and we cannot be held responsible for those delays. If an unscheduled delay occurs we will complete the work as soon as possible.

3. Consents & access

You shall at your own expense obtain all necessary consents for the installation of the works, including (without limitation) building regulations and planning consents, and consents from neighbours and mortgagees, before work commences. If you are a tenant, you may need your landlord's permission for an installation to be carried out. The company will assume that such permission has been granted and shall not be liable for any loss or damage arising from failure to obtain such permissions.

You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge to Premier Heating.

4. Quotes & pricing

• Quotes are free and typically issued on-site, or within 24 hours if pricing needs checking.
• Prices are fixed where a written fixed quote is issued; other jobs are charged on a time-and-materials basis.
• Advertised "from" prices (e.g. boiler servicing from £75, powerflushing from £550, CP12 from £70, boiler flue & filter installation from £1,975) are starting prices and depend on the job.
• We do not charge a call-out fee.

5. Carpets, flooring & decoration

We may need you to lift carpets or take up part or all of your wood/tiled floor coverings so we can complete the work. We will give you as much notice as possible if we need you to do this. You can either employ your own contractor to do this work, or we may be able to do this for you at an extra cost. If we do any of this work for you, we will only be responsible for accidental damage caused directly by our negligence, and it will be your responsibility to put the flooring back once the work is completed.

We will take extra care to carry out the work without causing damage to your property. If we cause damage because of negligence, we will endeavour to put it right. Sometimes extra work is required if we cannot use existing pipework or wiring to complete the job, and this can cause damage to things like outside and inside finishes (for example wall coverings and paint). You may need to redecorate once the work is completed. This is not included in the price quoted and you will be responsible for this.

6. Installations

The prices specified in this agreement do not include the cost of removing any dangerous waste materials such as asbestos if found when carrying out the installation. If during the execution of the works asbestos is encountered, the company reserves the right to withdraw the installation staff immediately until the site is made safe. However, the company, upon request of the customer, will provide a cost for removing asbestos and we will add this fee to the total quote.

Your order is accepted subject to the condition that there is an adequate gas supply to the dwelling prior to the commencement of the work. Without prejudice to the company's rights, where such supply is not laid to enable work to commence, the company may cancel the contract and shall not incur any liability or costs, loss or damage arising from such cancellation. In certain circumstances the size of the existing gas rate cannot always be determined. If a new gas line is required, this will not be charged at our standard hourly rate and will be in addition to the quoted price.

Where the company needs to connect new equipment to the existing plumbing, drains or heating systems, it will not accept liability for the cost of repairing or replacing parts to the existing system which may subsequently develop faults. In certain situations the company may charge for visits made to your home by the company's engineer if your system is faulty or has developed a fault after the installation has been conducted.

Premier Heating accepts no responsibility for any existing installations. This relates in particular but not solely to any pipework, radiators and radiator valves, heating valves, pumps, shower pumps and/or bathroom/WC services that might be affected as a result of a conversion from a tank-fed system to a sealed system, or from power flushing of pipework and radiators. A change to a higher pressure rated system and power flushing can cause leaks in components, and Premier Heating will not be liable for any cost of repairs or damage.

Premier Heating will accept no liability for, or guarantee suitability of, materials supplied by the customer, and will accept no liability for any consequential damage or fault. Premier Heating reserves the right to charge for any additional time incurred in sourcing and fitting appropriate or replacement materials.

Materials supplied by you the customer are the customer's responsibility. You are to ensure timely delivery, adequate quantities and quality. This relates in particular to any boilers, radiators, radiator valves, heating valves, heating pumps, pipework, fittings, showers, tiles and/or bathroom suites/furniture. Premier Heating will not accept responsibility for delays incurred as a result of these conditions not being met, and may add additional time and cost to the final invoice.

Premier Heating accepts no responsibility for any existing electrical installations such as heating controls, lighting circuits, ring mains and consumer units/fuseboards. Any electrical works required will be completed by our appointed electrical contractor, and they will only be responsible for works they have completed. If there are any existing electrical faults which require attention, the customer will be informed and a safety notice will be left. If the customer requires faults to be rectified, then a separate quote will be produced.

7. Bathrooms & wetrooms

During the removal stage of installing your new bathroom/wetroom we may encounter problems with walls, floors and joists which wouldn't have been evident at the time of the survey. If any walls, floors or joists require attention and/or replacing, then Premier Heating will provide a new quotation for the additional work.

8. Finance

If you have chosen finance to pay for your installation through the company's nominated finance provider and you are accepted, the terms of their agreement will apply, and the finance agreement will be between the finance company and you the customer. Premier Heating will not be responsible for any payment defaults. If the finance agreement is cancelled but work has commenced, then the balance will become immediately payable to Premier Heating.

9. Deposits & payment

Deposits are decided on a job-to-job basis and will always be visible on the written quotation you accept prior to works commencing. A minimum of 50% deposit will always be required before work commences for quotes above £1,500. Upon payment of deposit, you are hereby accepting the terms and conditions of the quotation.

• Payment accepted by cash, bank transfer, or card (debit or credit).
• Final balance to be paid immediately upon completion of works and/or receipt of invoice, unless prior arrangements have been made.
• Premier Heating reserves the right to apply a late payment interest charge of 8.5% if no payment is made within 7 days of receipt of invoice.
• Any goods supplied by Premier Heating remain the property of the company until all invoices are paid in full. Premier Heating reserves the right to remove all installed goods from a customer's property if the final invoice is not paid in full.

10. Certificates

No certificates for boilers, hot water cylinders, etc. will be issued until final payment in full for all works undertaken is received.

11. Warranties & guarantees

• All workmanship is covered by our 1-year guarantee.
• Vaillant boilers installed by us come with a 10-year manufacturer warranty (subject to Vaillant's terms and annual servicing).
• Other boiler brands are covered by warranties of up to 10 years, per the manufacturer's terms.
• Powerflushing includes a 1-year guarantee and before/after water-quality readings.

12. Regulatory work

All gas work is carried out by a Gas Safe registered engineer (Registration No. 212325) and notified in line with Building Regulations where required. Certificates and Benchmark handover packs are supplied on completion (subject to section 10 above).

13. Insurance

We hold £5,000,000 public liability insurance and employers' liability insurance. A copy of our insurance can be provided on request.

14. Cancellations

If you need to cancel or reschedule, please give us as much notice as possible so we can offer the slot to another customer. Materials specifically ordered for your job that cannot be returned may be chargeable.

15. Complaints

If anything isn't right, contact Matt directly on 07870 210610 or email contact@premier-heating.com. We aim to acknowledge complaints the same working day and resolve them promptly.

16. Governing law

These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.